Privacy Policy

Last updated: January 9, 2026

Welcome to Coleta ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name and surname
• Email address
• Phone number
• Profile photo
• Vehicle registration number (for couriers)
• Vehicle type and brand (for couriers)

1.2 Location Data

We collect location data to provide our core services:

• Real-time GPS location (when actively delivering or tracking)
• Pickup and delivery addresses
• Route information

1.3 Transaction Data

• Package details and delivery history
• Payment information (processed securely via Stripe)
• Pricing and negotiation records
• Ratings and reviews

1.4 Device Information

• Device type and operating system
• Unique device identifiers
• App version and usage statistics

2. How We Use Your Information

We use collected information to:

• Provide and improve our delivery services
• Connect senders with couriers
• Enable real-time package tracking
• Process payments and transactions
• Send notifications about deliveries and offers
• Verify user identity and vehicle information
• Ensure safety and prevent fraud
• Provide customer support
• Analyze and improve our services

3. Information Sharing

3.1 Between Users

To facilitate deliveries, we share limited information:

• Senders can see courier name, rating, and vehicle info
• Couriers can see sender name and package details
• Phone numbers are shared only after offer acceptance (Premium) or payment

3.2 Service Providers

We work with trusted third parties:

• Firebase (Google) - Authentication, database, and hosting
• Stripe - Payment processing
• Google Maps - Location and mapping services
• Google AdMob - Advertising (free tier users)

3.3 Legal Requirements

We may disclose information if required by law or to protect rights and safety.

4. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication (Firebase Auth)
• Phone number verification via SMS
• Firebase App Check for API security
• Regular security audits

5. Data Retention

We retain your data as follows:

• Active accounts: Data kept while account is active
• Deleted accounts: Personal data removed within 30 days
• Transaction records: Kept for 7 years (legal requirements)
• Location data: Deleted after delivery completion

6. Your Rights (GDPR)

As a user in the European Union, you have the right to:

• Access - Request a copy of your personal data
• Rectification - Correct inaccurate data
• Erasure - Request deletion of your data
• Portability - Receive your data in a portable format
• Object - Object to certain processing
• Withdraw consent - Withdraw consent at any time

To exercise these rights, contact us at privacy@coleta-app.com

7. Children's Privacy

Coleta is not intended for users under 18 years of age. We do not knowingly collect data from minors.

8. International Transfers

Your data may be processed in countries within the European Economic Area (EEA) and countries with adequate data protection (Google/Firebase servers).

9. Cookies and Tracking

Our mobile app uses:

• Local storage for preferences
• Firebase Analytics for usage statistics
• Advertising identifiers (for free tier users)

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email.

11. Contact Us